Customer
Information
Hub

Welcome to
the Esh Customer Information Hub

The hub ensures that at the click of a button you can have information that you may need about the work we will deliver in your home.

From what you need to do to prepare for work getting started, to finding out about your dedicated site team, to getting in touch after the work has been completed, our Hub is here at your fingertips, day or night.

We understand that building work in your home can be unsettling. To help make it easier, your assigned Customer Experience Coordinator will be on hand to discuss any concerns or questions that you may have.

We would like to thank you in advance for your cooperation and patience while carry out this essential work in your home.

ABOUT ESH
CONSTRUCTION

Esh Construction has been improving homes since 2002. We have carried out work to over 40,000 homes across the North East, North West and Yorkshire.

By working in partnership with registered housing providers, we aim to help improve the lives and communities of residents. We aim to provide an excellent service to all customers, every time. To ensure you receive this level of service, our staff work to a strict code of conduct.

IMPORTANT INFORMATION

 

  • Our team will provide you with an excellent service. You can find our working hours on the ‘keeping in contact’ sheet. If we need to work late, or at weekends, we will let you know before starting work. You can find our emergency out of hours phone number on the ‘keeping in contact’ sheet. Please only use this number for an emergency about work that Esh have completed.

  • We expect all staff to follow the Esh Service Standard when working in and around your home. We promise to:

    • Introduce ourselves to you, present photo ID and always be professional.

    • Be polite and considerate at all times – we won’t use your facilities, play music, use inappropriate language or eat in your home.

    • Talk to you about any concerns you might have.

    • Treat your home as we would our own.

    • Maintain the security of your home at all times.

    • Check before we use our mobile phones.

    • Refrain from smoking or vaping while we are in your home.

    • Be clear and brief.

    • Keep you informed about what we are doing and when.

    • Listen to you and help where we can.

    • Make sure that you are happy with the standard of our work.

    • Follow good health and safety practices at all times.

    • Be considerate when parking our vehicles.

  • • Treat our staff with dignity and respect.

    • Not to smoke or vape while we are in your home.

    • Keep your appointments or tell us as soon as possible if you are unavailable, so we can organise a new one for you.

  • Our Customer Experience Coordinator will contact you before the work starts. They will talk you through the work that will take place in your home.

    If you have any questions during the work, you should contact your Customer Experience Coordinator.